Terms & Conditions
Terms and conditions apply when written confirmation/email confirmation is issued following reservations. Prior to arrival date guests will receive a full written confirmation.
All prices are quoted in UK pounds sterling. They are based on costs prevailing at the time of quotation and may be subject to change. Discounts and special offers are applicable at the time of booking only.
At the time of booking, a non-refundable deposit of 40% is required. To contractually secure the reservation the remaining 60% must be paid 28 days prior to the date of arrival.
If initial booking is within 28 days of the arrival date, the full reservation fee must be paid.
Should full payment not be received prior to the 28 day period, then the apartment will be made available for resale, with the initial deposit forfeit.
Method of Payment
We are pleased to accept the following methods of payment:
Debit/Credit Card : Visa, MasterCard, Switch, Maestro and Delta.
Payment by Cash
Please note that a valid credit card is required by way of security. If this is not possible a refundable security deposit will be required.
Full payment is forfeited should a cancellation be made with less than 28 days’ notice. If a cancellation is made more than 28 days prior to arrival date, no additional charge will be made, beyond the initial deposit.
We advise that you obtain appropriate and adequate travel and personal insurance cover as, depending on the reasons for your cancellation, you may be able to reclaim our cancellation charges from your insurance company.
If you alter your booking
If you wish to alter your booking once confirmation has been issued (eg change of dates and decreasing the length of stay) we will make every effort to meet your request. However within the 28 day period prior to your arrival date, additional charges may apply, subject to the individual request.
Extension of bookings
Your booking can be extended at any time subject to availability. Please contact us for further information.
Accommodation and occupancy
The number of people allowed to occupy each apartment is limited to the number of beds/places. A lead name for the booking is required, who will be financially responsible for the booking and the apartment during the stay.
Arrivals and departures
On arrival and departure, guests should check in and out at the reception desk, at Egypt Mill Hotel, which is located opposite the Railway Hotel Apartments.
Apartments are reserved from 16:00 pm on the day of arrival to 11am on the day of departure.
Keys will be allocated on arrival. It will be the responsibility of all guests to ensure keys are returned to Egypt Mill Reception on departure. Lost or missing Keys will be charged at £50 + VAT to cover replacement of locks.
Standard check out time is 11am. We can arrange a late departure subject to availability and 48 hours’ notice.
Security deposit/end of tenancy charges
A credit/debit card will be required at check-in for a security deposit of £250.00. This will be refunded in full once the apartment has been checked. In addition to damage or miss-use, we reserve the right to make a charge to compensate other guests for load or antisocial behaviour that results in us having to offer discounts or refunds.
When Payment is being made by Bank Transfer, Cash, valid credit card details must still be given as a guarantee against damage or loss.
An inventory is agreed prior to occupancy and checked on departure. Any damage, breakages, excessive cleaning requirements or missing items will be deducted from guests’ deposit or debit/credit card.
Out of hours contacts
Out of office hours fall between 21:00pm in the evening until 07:00 am the following day. A dedicated member of our team will be on hand should you have any real emergencies during this time. A contact name and phone number will be given on arrival.
Loss or damage
W. H. Brakspear & Sons Ltd cannot be held responsible during your stay for loss or damage to contents, furniture, fittings or personal belongings at the hired property. Guests are also advised to ensure their own insurance to cover loss or damage to personal property during the stay.
In the event that an occupant has an accident in the bed, the full cost of a replacement mattress will be charged.
W. H. Brakspear & Sons Ltd cannot be held responsible for any failure or interruption of services to the apartment, including internet, electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property or surrounding area.
Special arrangements can be made in certain apartments for pets, please provide details at time of booking. A standard charge of £25 per booking or per week will be charged to cover the additional cleaning requirements. In the unlikely event of excessive damage additional charges will be taken from the debit or credit card on file.
All pets must be accompanied at all times. Pets are not allowed to be left in the apartments unaccompanied. Pets must not be allowed on the furniture.
W. H. Brakspear & Sons Ltd operates a strict NO SMOKING POLICY. Smoking is not permitted in any of our apartments or in any area of the apartment blocks including communal areas and balconies. Should additional cleaning be required to negate smoking smells, costs will be charged accordingly.
There is allocated parking for each apartment, for one vehicle. Apartments 1, 2, 3,4,5,7 & 8 will have a covered car parking space. Additional parking is available within a designated car park, at the entrance of Egypt Mill, located opposite the Railway Hotel Apartments. These additional car parking spaces will require a permit to be displayed in the window of your vehicle obtained by request on arrival. W. H. Brakspear & Sons Ltd does not accept any responsibility for any loss or damage that may occur when using our parking spaces.
There is provision of lockable cages within the garages, for each apartment. The guest will need to supply their own padlock to secure these cages. W. H. Brakspear & Sons Ltd does not take any responsibility for any items left within this facility
The Railway Hotel Apartments has CCTV installed, covering the grounds and buildings, for security. These have been located to ensure all external areas are covered. No internal CCTV will be installed. Guests consent to being filmed whilst outside, as part of this operation. The footage will be deleted on a rolling basis, depending on the system installed. Footage will only be used, if required, by emergency services or W. H. Brakspear & Sons Ltd in the event of any breach of terms and conditions or matters of law.
Cleaning and linen
Long term occupants will receive a weekly complete clean throughout with linen and a towel replacement. Additional cleaning will be charged at £40 per 1 bed residence, £50 per 2 bed residence and £60 per 3 bed residence.
Information and images on W. H. Brakspear & Sons Ltd websites are updated regularly; however, information and images are subject to change without notice.